How to capitalize knowledge with the MASK method ?
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Following the micro and macro economic evolution, the vision of the firm has drastically changed. The only useful vision was built on the production tool and the work force in the Taylor’s sense. Now, important levers has appeared outside this vision : Customer Relationship, Information System, Business Intelligence, Quality, new strategic activities (sales, marketing …). The firm is constantly changing to answer the new challenge of its competitive environment. Knowledge Management is a attempt to link the classical productive vision to these new needs. KM tries to put together, in coherent processes, the critical Knowledge which is an essential resource for the production of goods or services and the Knowledge issued from the competitive environment which is more and more important. That coherence is organised through the Knowledge Capital of the firm, where all the processes contribute, and cooperate.
Subjectknowledge capitalization, knowledge engineering, MASK, knowledge sharing, modelling
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